Terms of service

OVERVIEW

Welcome to the PLUSNUTRA store! The terms “we”, including their inflected forms, refer to the merchant PLUSNUTRA. “PLUSNUTRA operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (‘Services’).”

PLUSNUTRA operates on the Shopify platform, which enables us to provide the Services to you.

The terms below, together with the policies referenced herein (these “Terms of Use” or “Terms”), describe your rights and obligations when using the Services.

Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By using or interacting with our Services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not use or attempt to use our Services.

 

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms, you confirm that you are at least the age of majority in your jurisdiction and that you have given us consent to allow any minor dependents to use the Services on a device you own, purchase, or control.

To use the Services—including browsing our online stores or purchasing any product or service—we may request certain information from you, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

 

SECTION 2 – OUR PRODUCTS

We have made every effort to present accurate images and descriptions of our products and services in our online stores. However, “the color or appearance of a product may differ from what you see on your screen due to the device you use and its settings.”

We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or match what is shown in our online stores.

All product descriptions may change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.

 

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. PLUSNUTRA reserves the right to accept or reject your order for any reason at our discretion. Your order is not accepted until PLUSNUTRA confirms acceptance. We must receive and process your payment before your order is accepted.

Review your order carefully before submitting it, as we may not be able to accept cancellation requests after acceptance. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided.

You may return or exchange purchases only in accordance with our Return Policy.

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

 

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions may change without notice. The price of a product or service is the price in effect at the time of ordering, as shown in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import fees.

Prices in our online store may differ from prices in physical stores or third party marketplaces.

You agree to provide current, complete, and accurate purchase, payment, and account information and to promptly update your details so we can process your transactions and contact you as needed.

You represent and warrant that the payment information you provide is valid, that you are authorized to use the payment method, and that you will pay all charges incurred, including shipping, handling, and applicable taxes.

 

SECTION 5 – SHIPPING

We are not responsible for shipping delays. All delivery times are estimates and cannot be guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control. Once we hand products over to the carrier, ownership and risk of loss transfer to you.

 

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos, and audio, as well as their design, selection, and arrangement, are the property of the merchant PLUSNUTRA, its partners, or licensors, and are protected by the patent, copyright, and other intellectual property laws of Finland and other countries.

These Terms permit you to use the Services solely for personal, non‑commercial use. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly stated here, nothing in these Terms shall be construed as granting you any license or rights under the patents, trademarks, copyrights, or other intellectual property rights of PLUSNUTRA, Shopify, or any third party. Unauthorized use of the Services may violate country intellectual property laws. PLUSNUTRA reserves all rights not expressly granted.

The names, logos, product and service names, designs, and slogans of PLUSNUTRA are trademarks of PLUSNUTRA or its partners or licensors. Such trademarks may not be used without written permission from PLUSNUTRA. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Services are trademarks of their respective owners.

 

SECTION 7 – OPTIONAL TOOLS

You may be provided access to third‑party tools as part of the Services, which we do not monitor, control, or influence.

You understand and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions, and without endorsement. We are not liable for any issues arising from or related to your use of optional third‑party tools.

Your use of optional tools offered through the site is entirely at your own risk and discretion, and you must ensure that you are familiar with and approve the terms under which such tools are provided by the relevant third‑party providers.

We may also offer new features through the Services in the future (including new tools and resources). Such new features will also be considered part of the Services and subject to these Terms.

 

SECTION 8 – THIRD‑PARTY LINKS

The Services may contain materials and hyperlinks to third‑party websites (including embedded third‑party functionalities). We are not responsible for examining or evaluating the content or accuracy of any third‑party materials or websites you choose to access. If you leave the Services to use such materials or websites, you do so at your own risk.

We are not liable for any harm or damages related to the use of third‑party websites, purchases, products, services, resources, or content. Review the third‑party’s policies carefully and ensure you understand them before engaging in any transactions. Complaints, claims, concerns, or questions regarding third‑party products or services must be directed to the third party.

 

SECTION 9 – YOUR RELATIONSHIP WITH SHOPIFY

PLUSNUTRA operates on the Shopify platform, which enables us to provide the Services to you. However, all sales and purchases made in our Store are conducted directly through the PLUSNUTRA website. By using the Services, you acknowledge and agree that Shopify is not responsible for any part of the sale between you and PLUSNUTRA, including any injuries, damages, or losses arising from purchased products or services. You hereby release Shopify and its partners from all claims, damages, and liabilities arising from or related to your purchase and transaction with PLUSNUTRA.

 

SECTION 10 – PRIVACY POLICY

All personal data we collect through the Services is governed by our Privacy Policy, and certain personal data may also fall under Shopify’s Privacy Policy. By using the Services, you confirm that you have read these privacy policies.

Because Shopify hosts the Services, Shopify collects and processes personal data from your use of the Services to provide and improve them. Information you submit to the Services is transmitted to and shared with Shopify and third parties that may be located outside your country of residence, so they can provide services to you. See our Privacy Policy for more information on how we, Shopify, and our partners use your personal data.

 

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, feedback, reviews, suggestions, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty‑free license to use, modify, reproduce, distribute, and display such Feedback in any medium for any purpose, including commercial use. This includes using such rights to operate, provide, evaluate, improve, and promote the Services, and to fulfill our obligations and exercise our rights under these Terms.

You also represent and warrant that: 

(i) you own or have all necessary rights to the Feedback; 

(ii) you have disclosed any compensation or incentives received in connection with the Feedback; and 

(iii) your Feedback complies with these Terms.

We have no obligation to (1) keep your Feedback confidential; (2) compensate you for your Feedback; or (3) respond to your Feedback.

We may monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms, but we are not obligated to do so.

You agree that your Feedback does not violate any third‑party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback does not contain defamatory, unlawful, abusive, or obscene material, nor any viruses or malware that could affect the operation of the Services or related websites. You may not use a false email address, impersonate any person, or mislead us or third parties as to the origin of any Feedback. You are solely responsible for your Feedback and its accuracy. We assume no responsibility for Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, the Services may contain information that includes typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability. We reserve the right to correct such errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

 

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services, directly or indirectly, to:

(a) engage in any unlawful or harmful purpose;

(b) violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances;

(c) infringe or violate our intellectual property rights or the intellectual property rights of others;

(d) harass, exploit, abuse, harm, defame, slander, disparage, intimidate, or otherwise mistreat our employees or any other individuals;

(e) transmit false or misleading information;

(f) send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms;

(g) transmit or procure the sending of any advertising or promotional material, including spam, chain letters, or other similar solicitations;

(h) impersonate any person or entity, or attempt to impersonate any person or entity; or

(i) engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that, in our judgment, may harm the merchant PLUSNUTRA, Shopify, or users of the Services, or expose them to liability.

You further agree that you will not:

(a) upload or transmit viruses or any other type of malicious code that is used or may be used in any way that affects the functionality or operation of the Services;

(b) reproduce, duplicate, copy, extract, sell, resell, or exploit any part of the Services;

(c) collect or track the personal data of others;

(d) send spam, engage in phishing, pharming, or pretexting within the Services;

(e) use robots, crawlers, scraping tools, data gathering or extraction tools, automated devices or processes, AI tools (such as agent based AI), or any automated or manual means to access the Services; or

(f) interfere with, bypass, or circumvent security or authentication measures, robot exclusion headers, or other measures we use to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

 

SECTION 14 – AGENTS

14.1 This section (“Agent Terms”) applies if you use, permit, enable, or cause the use of an Agent to access or interact with the Services. “Agent” means any software or service that performs an independent or semi‑independent action on behalf of any person or entity, or according to instructions, and which may act on a person’s behalf or using a person’s device without direct supervision.

14.2 No Agent may access or interact with the Services unless it continuously identifies itself and strictly complies with the requirements in Section 14.4 below. In addition, no Agent may access or interact with Shopify’s consumer services if we have requested that the Agent refrain from accessing or using those services.

14.3 We may restrict—also through technical measures—whether any Agent has access to, or the right to use or interact with, the Services.

14.4 Agents must: 

(i) in all HTTP/HTTPS requests, indicate that the request is from an Agent and include the Agent’s name by adding the following to the user‑agent string: “Agent/[agent name]”; 

(ii) not obscure or conceal that access, use, or interactions originate from an Agent, for example by (a) mimicking human behavior or interaction patterns, or (b) completing or bypassing CAPTCHAs or performing actions intended to distinguish computer use from human use; 

(iii) answer truthfully any questions or prompts intended to determine whether interactions originate from a human or a computer; 

(iv) not circumvent or otherwise avoid any measures intended to prevent, restrict, modify, or monitor whether Agents access Shopify’s consumer services or how they use or interact with them.

 

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services (or any part of them) at our sole discretion at any time without notice, and you remain responsible for all amounts due up to the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Warranty Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

 

SECTION 16 – WARRANTY DISCLAIMER

Information presented in or through the Services is intended solely for general informational purposes. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is at your own risk. We disclaim all responsibility and liability arising from any reliance placed on such materials by you, any other user of the Services, or anyone who may be informed of their contents.

UNLESS PLUSNUTRA OY EXPRESSLY STATES OTHERWISE, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, GUARANTEES, OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, COMMERCIAL QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON‑INFRINGEMENT.

We do not guarantee or warrant that use of the Services will be uninterrupted, timely, secure, or error‑free. Some jurisdictions limit or do not allow the exclusion of implied warranties, so the above disclaimer may not apply to you.

 

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLUSNUTRA OY, OUR AFFILIATES, DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, AND THE CORRESPONDING PARTIES OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE, PUBLICATION, TRANSMISSION, OR AVAILABILITY OF ANY CONTENT (OR PRODUCT), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the merchant PLUSNUTRA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims—including reasonable attorney fees—paid to a third party arising from: 

(1) your breach of these Terms or any documents incorporated by reference; 

(2) your violation of any law or third‑party rights; or 

(3) your use of the Services.

We will notify you of any indemnification claim, provided that failure to notify promptly does not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claims at your expense, including selecting counsel, but we will not settle any claim requiring non‑monetary obligations from you without your consent (not to be unreasonably withheld). You must cooperate in defending indemnified claims, including providing relevant documents.

 

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination shall not affect the validity or enforceability of the remaining provisions.

 

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted on this site or related to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written (including previous versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

 

SECTION 21 – ASSIGNMENT

You may not assign or transfer this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt is void. We may assign, delegate, or transfer these Terms and our rights and obligations without your consent or notice.

 

SECTION 22 – GOVERNING LAW

These Terms and any separate agreements under which we provide you Services are governed by and interpreted in accordance with the laws and courts of the jurisdiction where PLUSNUTRA’s headquarters are located. You and PLUSNUTRA consent to that venue and personal jurisdiction.

 

SECTION 23 – HEADINGS

Headings used in this agreement are for convenience only and do not limit or otherwise affect these Terms.

 

SECTION 24 – CHANGES TO TERMS

You may review the most current version of the Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to check our website regularly for changes. We will notify you of any material changes as required by law, and such changes will take effect on the date specified in the notice. Continued use of the Services after changes are posted constitutes acceptance of those changes.

 

SECTION 25 – CONTACT INFORMATION

Questions about the Terms should be sent to asiakaspalvelu(at)plusnutra.com.

Our contact details are listed below: 

PLUSNUTRA OY

PL 273

00101 Helsinki, FINLAND

Business ID: 3581383-7